The Human Dimension in ICT

Hourly subscription

Lower hourly rates
No SLA but you need support regurlarly?

An hourly subscription is the solution

For customers who do not need or want an SLA but need our support occasionally we supply an 'hourly subscription'. 

With an 'hourly subscription' you buy a number of hours beforehand for a reduced price. The subscition is valid for maximal 1 year after which all hours not spend are being expired  If you need more hours than you bought beforehand, you can always buy more. For the extra hours the 1 year subscription starts at the day you bought them.CalamiteitenService

  • Hours will be invoice beforehand
  • We count hours in blocks of 5 minutes for local and/or remote support. For visits the one-direction travel time is added
  • Your will receive a report of spend hours every 3 months
  • The minimal amount of hours is 5 per year.
  • Notice is 1 month before expiration date

The 'hourly subscription' is not an alternative for an SLA. We cannot garantuee any response time, not even in the case of a calamity. You will be supported on a best-effort base.

Amount of hours engineering Price per hour  Total per year
5 € 100,00 € 500,00
10 € 95,00 € 950,00
20 € 90,00 € 1.800,00

 

Amount of hours consultancy Price per hour  Total per year
5 € 120,00 € 600,00
10 € 115,00 € 1.150,00
20 € 110,00 € 2.200,00

 

All amounts are exclusive 21% BTW/VAT

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