The Human Dimension in ICT
As Manager Service & Support I am not only responsible for the smooth running of our helpdesk and our field staff, but I also act as a point of contact for our customers when it comes to service-related matters.

Angelique Hulpas
Manager Service & Support
T: 088 - 766 76 79
/Autotask
The Datto Autotask customer portal gives you insight into the support tickets of your organization and the hours spent on your SLA. You can also create new tickets and you have access to the CNE knowledge base. You can monitor the progress with an ongoing project.
/Afas%20Profit
In the customer portal of Afas Profit (Outsite) you can view and download all your invoices and get an overview of the outstanding and / or expired invoices. All your contracts can also be found here. Offers are offered through this customer portal and can also be electronically signed here.
/Teamviewer%20Windows
We can take over your Windows computer with Teamviewer.
/Teamviewer%20Apple
We take over your Apple computer with Teamviewer.
/AEM%20On%20Demand
With the AEM (Autotask Endpoint Management) On Demand Agent we can control your Windows PC
/Manuals
Manuals and instruction videos for Xelion and voip telephones.
/Documents
Important documents such as the General Delivery and Payment Conditions containing the Verwerkersovereenkomst and our privacy statement. All in Dutch only
/CNEws
Read all about IT! Our monthly news bulletin (in Dutch(
/Forms
Various forms, for example to sign in or unsubscribe users, to report a malfunction or to request information. Dutch only
/Agree%20with%20AVG
Here you can agree to our General Terms of Delivery and Payment and the Verwerkersovereenkomst (in accordance with the AVG legislation).
/Music%20on%20Hold
Here you will find 20 different, shortened music tracks.
If you want to use one or more of these royalty free music in your telephone system, please contact us.
/Voice%20over
We use the services of VoicePerfect to record texts for telephone exchanges This voice agency has a number of professional male and female voices.
/CNE%20Radio
In depth information about our services and products in the form of a podcast. Listen live or download the mp3

Solution for programs that can not be installed on a Mac

Try to open the application that gives problems, probably the message 'Teamviewer comes from an unknown developer and can not be opened' appears.
  1. Open ▸ System Preferences
  2. Navigate to the Security & Privacy preference pane
  3. Click on the 'General' tab
At the bottom of this window the message 'Opening Team Viewer is blocked, because the program does not originate from a developer whose identity is known' appeared. Click on 'Open anyway' to still open the application.
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