All standard telephone functions such as call transfer, voicemail, queues and much more are standard in Xelion. But also special functions such as a conference room, surveys, traffic classes, skill-based routing and wallboards (for Contact Centers).
Xelion has a very user-friendly 'softphone', an application on your desktop, tablet, cover or mobile phone that allows you to take full advantage of the many Xelion functions. But of course you can also call a landline or a mobile phone!
Xelion has a comprehensive management reporting module as standard. This allows you to see how your telephone team performs. If the standard reports do not suffice, we make tailor-made reports for a small fee.
All spoken messages in Xelion can be replaced with self-recorded texts to give your telephone exchange a personal touch. We also work with an external voting agency (VoicePerfect) for a truly professional image.
Xelion offers the possibility to synchronize in real time your Outlook (Exchange/Office 365 ) Contacts and/or calendar. This way your telephone exchange and your receptionist know whether you are available or not.